General Conditions of Sale

These general conditions regulate the access and use by any user of the website www.kitte.studio (hereinafter, the “Web”) and establish the terms and conditions applicable to the electronic contracting of products and services that it includes (the “General Conditions”). The access and navigation of a user through the Web implies full, express and unreserved acceptance of these General Conditions. Anyone who does not accept these General Conditions must refrain from using the Website and / or the services offered on it.

This document can be printed and saved by users. The telephone number +34 617 364 034 and the email address info@kitte.studio are made available to you so that you can raise any questions about these General Conditions.

1. IDENTIFICATION DATA

In accordance with the provisions of article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we make available to users of the Web, the information related to the data identification of David Puente García (hereinafter, “KITTE STUDIO”).

2. ACCESS AND USE OF THE WEBSITE

The access or the use of the Web by the user implies the adherence of the the terms and conditions set forth in these General Conditions. In this sense, user will be understood as the person who accesses, browses, uses or participates in the services provided by KITTE STUDIO through the Web, either free of charge or in exchange for the economic considerations established in each case, according to the provisions of these General Conditions.

Only people of legal age and with sufficient legal capacity may contract the products or services of the Web, in their own name and right, or in that of the natural or legal person they represent with sufficient, adequate and sufficient power in law.

By accessing the Website or accepting these General Conditions, the user declares and guarantees before KITTE STUDIO that they have the right, capacity and legitimacy to consent to these General Conditions and to comply with them.

All activities, products and services offered by KITTE STUDIO through the Web will be governed by these General Conditions.

The user may access the aforementioned activities, products and services through a personal computer, mobile device, tablet or any other device that allows to connect to the Internet.

The confirmation of the purchase order by the user indicates that he accepts the specifications and characteristics of the product offered and is bound by the conditions of sale included in the description of the product or the offer published on the Web.

3. USER REGISTRATION

To be able to purchase products through the Web, it is necessary to register users beforehand, filling in the electronic form provided for this purpose. To create a user account, users must provide an email address, their name and surname, a password, their date of birth, a shipping address and a telephone number.

The data provided in the registration process must be exact, precise and true.

Additionally, the user assumes the commitment to keep his account information updated. Your data will be incorporated into a file under the responsibility of KITTE STUDIO, in order to manage the processing and execution of your order. If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time.

Other purposes of using your email address: the periodic submission, by electronic means, of information regarding our offers and promotions, in accordance with article 21 of Law 34/2002, of July 11, on the Services of the Information Society and Electronic Commerce. The answers to the questions about personal data that are indicated in the registration procedure are mandatory. In no case will KITTE STUDIO use the personal data of the users for purposes other than those mentioned above, except prior notification to the user giving a reasonable period of time for the users opposition to it.

4. METHODS OF PAYMENT AND PRICES

Users will be able to pay for the products they wish to purchase by: Bank transfer: if you want to pay by making a transfer from your account to our checking account. You will receive all the information in the confirmation email of your order. The price of the products will be set and clearly indicated by prior consultation through the contact form on the web, so that the user is aware of the prices (VAT included) within the national territory.

Items shipped internationally may be subject to sales and customs duties or Value Added Tax (VAT) established by the destination country. These fees are not calculated prior to customs clearance in that country and are in addition to the price and shipping cost charged at checkout. (VAT is generally included in the price of an item.

If the seller says it is not included, we recommend contacting your local customs agency to verify import charges). To complete your purchase, you must acknowledge that any applicable duties and taxes are your responsibility. User added image If your purchase is subject to customs duties and sales tax or VAT, your shipping provider will contact you about these fees, which must be paid prior to scheduling delivery of your purchase. You will also be asked to provide personal information, such as your EIN, IRN, or SSN, for customs processing. Please note that shipping delays due to customs processing are not uncommon. Although we have no control over customs delays and are not involved in determining or collecting these fees, if you have any questions regarding customs, please feel free to contact us. If you are a member of our business program, please contact the Business Relations team.

The safety of our customers is one of our greatest concerns, which is why orders are always carefully reviewed before being shipped. In order to avoid fraud and prevent the usurpation of bank details on the Internet, KITTE STUDIO may ask its clients to send an identification document and / or proof of address if it deems it appropriate. The shipment will be made when said documents are correctly validated by our financial department. The client will be informed at all times of the status of said request as well as the status of their order. In the case of not receiving the required documentation or that the same data is not valid, KITTE STUDIO reserves the right to cancel the order. In this case, the amount of the same will be fully returned to the client in accordance with our free returns and exchanges policy. As long as there are no pending payments or debts related to previous orders made by the same client.

5. SHIPPING METHODS

Shipping costs will depend on the shipping method chosen by the user and are not included in the price of the piece, in the same way the price of insurance is not included, in accordance with the provisions of these General Conditions.

During the purchase, users will have the method of sending the products by Courier. Delivery time from shipment: 3 to 5 days will depend on each transport. Shipping cost: depending on the size of the order and the destination.

The indicated shipping conditions are valid only for mainland Spain and the Balearic Islands. For shipments to the Canary Islands, Portugal, Rest of Europe, Central America and North and South America, a budget will be made notifying the buyer.

* For shipments to the Canary Islands: The customer must know that the delivery of the package may entail an additional payment corresponding to Customs management. Said payment will be indicated in any case by the transport agency or the carrier at the time of delivery.

For size changes or returns, transport will be borne by the customer.

6. RIGHT OF WITHDRAWAL

Right of withdrawal: The client has the right to withdraw from this contract within a period of 30 calendar days without the need for justification.

The withdrawal period will expire 15 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract through a statement by phone, post or email to:

KITTE STUDIO

Customer service phone: +34 617 364 0342

E-mail: info@kitte.studio

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received, without any undue delay and, in any case, with a maximum period of 14 calendar days from the date on which we are informed of your decision to withdraw from the present contract.

We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first. The return of the merchandise. The shipping costs for the return will always be paid by the customer.

You must proceed with the return without any undue delay and, in any case, at the latest within a period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

8. WARRANTY

If the product arrives at its destination with a defect due to handling during transport, it could be returned and Kitte will be responsible for all the expenses incurred, and will correct, if possible, the damages or it will be exchanged for another. If same or similar merchandise in the last case could not be made, the said payment will be returned.

9. OBLIGATIONS OF THE USERS

In general, users are obliged to comply with these General Conditions and always act in accordance with the Law, good customs and the requirements of good faith, using due diligence and refraining from using the Web in any way that may prevent, damage or deteriorate the malfunction of the same, the goods or rights of KITTE STUDIO, its suppliers, the rest of the users or in general, of any third party. Minors are prohibited from accessing and using the Web portal without the express consent of their parents or legal guardians.

KITTE STUDIO is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify the age of the same.

The user is responsible for the accuracy and veracity of all the data and statements provided to KITTE STUDIO through the corresponding form or any other communication sent to KITTE STUDIO. In the case of delivery of false or erroneous data by any user, as well as the lack of updating of the same, KITTE STUDIO will not have any responsibility for the delay or impossibility of delivery of the order requested by the user, reserving the right to cancel the purchase made; without prejudice to how many other actions proceed in law. Registered users undertake to make lawful use of the access codes, as well as not to make them available to third parties, and undertake to reliably notify KITTE STUDIO, as soon as possible, of the loss or theft of the access codes. access, as well as any risk of access to them by third parties.

Users will not:

a) Be registered without having previously accepted these General Conditions and the Privacy Policy of KITTE STUDIO.

b) Be registered with more than one user account.

10. LIABILITY OF KITTE STUDIO

The products offered on the Web are in accordance with Spanish legislation.

KITTE STUDIO is not responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in the devices and computer equipment of the users, motivated by causes unrelated to KITTE STUDIO, that prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of giving the service or allow access for reasons not attributable to KITTE STUDIO, due to the user, third parties, or in cases of force majeure. KITTE STUDIO does not control, in general, the use that users make of the Web.

KITTE STUDIO is not responsible for damages of any kind that may arise from the availability and technical continuity of the operation of the Web. In any case, KITTE STUDIO will carry out all the necessary actions to re-establish its services in the event of a technical failure.

11. LINKS TO THIRD PARTIES

The Web access service may include technical link devices, directories and even search tools that allow the user to access other Internet pages and portals (hereinafter, “Linked Sites”).

KITTE STUDIO does not know the contents and services of the Linked Sites and, therefore, KITTE STUDIO does not make any affirmation or representation, nor does it accept any responsibility for the quality, content, nature or reliability of the sites and contents accessible through of links on the Web or sites with links to the Web. The Linked Sites are not under the control of KITTE STUDIO and it is not responsible for the content of any linked site or any link contained in a linked site, nor for any revision, change or update that takes place on such sites. KITTE STUDIO may offer these links to the user solely for their convenience and the inclusion of a link does not imply affiliation, subscription or adoption by KITTE STUDIO of the site or of the information contained therein. The user must warn that, when he leaves the Web, the conditions and policies of KITTE STUDIO no longer apply and, consequently, the user must review the terms and policies applicable to the destination website.

In no case, the existence of Linked Sites should presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of KITTE STUDIO with the statements, content or services provided.

12. MODIFICATIONS

KITTE STUDIO reserves the right to carry out, at any time and without the need for prior notice, any modification or update of the contents and services, of these General Conditions and of any element that integrates the design and configuration of the Web. The user agrees to review these General Conditions periodically to find out about such updates.

13. INTELLECTUAL PROPERTY AND INDUSTRIAL PROPERTY

All the contents that are part of the Web (information, articles, data, texts, logos, icons, images, external appearance, look and feel, sounds, audio, video, designs, creatives, software, etc.) belong to KITTE STUDIO or they are under the license of third party holders of the intellectual property rights of the aforementioned contents, and are protected by current legislation on industrial and intellectual property.

All KITTE STUDIO trademarks, logos or distinctive signs indicated on the Web are trademarks owned by KITTE STUDIO. The reproduction, distribution and public communication of all or part of the contents of the Web for commercial purposes are expressly prohibited.

14. LEGISLATION AND JURISDICTION

These General Conditions are governed by Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the applicable legal regulations in matters of competent jurisdiction, in the that is attended, in the case of end consumers, to the place of fulfillment of the obligation or to the domicile of the buyer. In the case of a sale made by a company or professional, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the City of Madrid (Spain).

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